Renting a scooter with us is the best choice you can make to enjoy your stay in Zihuatanejo! But, there are some rules and instructions you have to accept :
- Always wear a helmet when you ride.
- Never be more than 2 people riding the scooter.
- Respect the local driving rules.
- Assistance (priority, level of assistance and cost) depends on your insurance option (basic vs extended), please make sure to read article 15 of our terms and conditions about what is included in the basic insurance. Please note that in any case we can not cover you in personal damages and hospital expenses. That’s why we recommend you to have a valid medical insurance.
- Do not ride under the influence or in an altered state.
- We recommend you to stay inside Tulum. In case you want to go outside of Tulum you assume your own risks, any assistance could generate extra cost.
- You accept to communicate with us if anything happens to you or to the scooter.
- You accept to follow our communication preferences (written text message via Whatsapp on the group of your rental).
- The customer in charge of the rental must be physically present during a transaction with our team (check-in, check-out, vehicle change, payment etc…), STS could consider a no-show and an extra cost could be applied in case the customer does not respect this condition.
- Do not rent the scooter to someone else.
- Do not park the scooter in an inappropriate place (especially on the hotel zone).
- In case of extension of your rental, you accept that we can refuse and that’s why we recommend to ask at least 48h before the end of your rental.
- In case of cancellation, surcharge can be applied and deduced from your deposit.
- Delivery and pick-up can involve fees depending of the duration of your rental and the address of the delivery/pickup.
- Driving test has to be done at check-in to confirm the good capacity of the customer to ride the scooter and also to report any details. This test is pass or fail, and our team can cancel the rental if the risk is deemed too high. Also, please note that insurance does NOT cover this driving test.
- Insurance covers third person damages, damages to the scooter, and stolen scooter (it does not cover personal driver injuries).
- In the following cases a deductible cost may be applied : stolen vehicle (20%), damaged vehicle (10%) + administrative fees (1500 pesos).
- In case the following items are lost, we may deduced the value in parenthesis from your deposit: helmet (500 pesos), vehicle key (350 pesos), extra trunk key (350 pesos), Trunk ( 1500 pesos), lock key (350 pesos), Lock (450 pesos), Documents (200 pesos).
- The scooter has to be returned with at least 50% of gas (if not, an extra cost of 200 pesos can be applied)
- The deposit will be refunded upon return of the rental, or 72h following your return, unless the scooter shows signs of damage incurred during your rental period.
- Any change to the return time could generate an extra charge.
- Our Working hours are from 9:30am to 5:30pm with a lunch break between 12:30pm and 2:00pm. (Extended hours are from 8am to 8pm and can generate extra costs).
- In case you pay us in another currency than mexican peso you accept our own change rate (Our change rates are : 1 USD = 15.50 MXN, 1 € = 16.50 MXN, 1 GBP =17.50 MXN ).
- Online payment and card payments involve fees and are restricted by conditions like a minimum amount to pay or a minimum rental duration.
- We decline all responsibility in case of any accidents or troubles with police.
- When you meet our delivery team, any delay longer than 20min can be considered as a no-show and extra costs can be applied.
- Make sure you have the exact amount at payment, our delivery team may not have change.
- In case of change at payment, we can give your change in Mexican pesos instead of your currency
- In case of late return, you accept we can charge 500 pesos per day consumed.
- Our service includes roadside assistance, meaning if any incident happens we will help you and assist you. To fix the issue, we first try to assist you remotely, and then we provide you a new vehicle. If it’s not possible for any reason, we will try to repair your current vehicle and fix the issue asap. Assistance is included in your rental inside Tulum and at Tulum’s beach. If outside of Tulum, this service will have an additional cost.
- In case you have payments pending at the end of your rental, you accept that our company can charge you directly on your credit card to adjust your pending payments. These payments can be : rental to pay or partially paid, extension to pay or partially paid, delivery or transactions fees, damages or lost items, and any type of penalty or fine.
- For any unnecessary rescue or move caused by the customer, our company may charge the customer according to our zoning pricing.
- For any special demand or service provided by our company, the customer is aware and accepts that any extra service could involve an extra cost.
LAST AND MOST IMPORTANT : ENJOY your stay in Tulum !